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数字时代的解决方案会带来数字红利
Technology investment in Communications 和 Networking solutions creates tangible business outcomes.
Making the right technology investment is top of mind as business leaders tackle today’s budget constraints, 网络威胁, 可持续性的担忧, 能源问题, 客户忠诚度, 以及留住员工的挑战, 等.
利用通信解决方案之上的安全, reliable 和 efficient network infrastructure can help enterprises address these challenges. A digital transformation can reap digital dividends 与 improved 卓越运营,客户体验 和 员工的经验,最终交付切实的业务成果.
解决方案
数字红利到底是什么?
Digital dividends are the technology investment rewards that take organisations to the next level of competitiveness. Focusing on 卓越运营,客户体验 和 员工的经验 delivers positive business impacts.
为卓越运营搭建舞台
To improve capabilities 和 streamline operations, organisations should consider:
- IT的简化和自动化降低了成本, including workflow automation, Artificial Intelligence 和 云 optimisation
- 网络安全策略 保护资产并确保合规性
- 预算的可预测性 与 云 和“即服务采购模式
- 可持续性 例如,通过减少能源消耗
To learn how ALE is helping 客户s improve operational excellence, 下载电子书.
改善客户体验
改善客户服务, 留住并吸引新客户, 保持竞争力, 机构需要:
- 优化资源 to balance between self-service apps 和 advanced routing to an agent
- 将快速反应和第一次呼叫解决作为优先事项
- 在整个工作队伍中 作为企业客户满意度战略的一部分
- 管理多代人的参与偏好
To discover how ALE solutions help organisations offer a next level 客户 experience, 下载电子书.
提升员工体验
A genuine digital experience at work is essential to attracting 和 retaining talent. 这包括:
- 最先进的数字化工作场所 与 communications 和 云-based collaboration to stay connected
- 被授权的员工队伍 与 the appropriate apps 和 devices to access the right information from anyw在这里
To learn how ALE can improve your employee workplace experience, 下载电子书.
客户的利益
以下是客户选择ALE的原因
- 简化操作
- 提高客户满意度和忠诚度
- 改善员工体验
- 控制成本
- 增加竞争力
- 降低网络攻击风险
Videos
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你通往卓越运营的路线图1/400:02:45
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Turn your 客户 service centre into a 客户 satisfaction centre2/400:02:03
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Eberhardt客户故事3/400:07:20
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啤酒连接Videos介绍4/400:00:59
客户参考
相关产品
支持文档
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Bridging the gap between IT 和 Operations for successful d…
Collaboration between IT 和 Operations can maximise the benefits that 物联网 和 other digital transformation initiatives bring to the business.
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技术与卓越运营之路
Optimise business performance for enhanced profits by adopting innovative technologies that increase business agility, 效率, 弹性, 和sustainabili……
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客户体验信息图
This infographic shares analysts' highlights 和 outcomes to turn 客户 service centres into 客户 satisfaction centres.
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员工体验信息图
This 信息图表 presents key analyst findings that highlight how organisations are moving toward flexible working styles, 创造员工更喜欢的工作场所……
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卓越运营信息图
Operational excellence delivers tangible outcomes to employees 和 客户s while controlling costs 和 accelerating a digital transformation to create a comp…
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卓越运营传单
Operational excellence lets organisations maximise technology to improve operations 与 the same budget to take them to the next stage of transformation.
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数字红利传单
This flyer provides an overview of the 3-pillars required to reap digital dividends 和 tangible business outcomes
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客户体验传单
This flyer provides an overview of what organisations need to do to improve their 客户’s experience in the digital communications era.
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